Refund & Cancellation Policy

Effective date: October 21, 2026. This policy applies from that date. It does not change the terms of any agreement made before that date unless the agreement says so or the law allows it. [Legal review: the effective date (October 21, 2026) is earlier than the date this draft was prepared and will be earlier than its publication on the live site; confirm whether the effective date should instead be the live publication date]

This policy explains how cancellations and refunds work for NexSteps, LLC (“NexSteps”, “we”, “us”), which operates under the name NexSteps Digital Solutions. If you have a written agreement with us, its cancellation and refund terms apply and take priority over this page. Nothing in this policy limits rights you have under applicable law.

1. Website requests are free

The website does not currently take online payments. Submitting a form, requesting a quote, selecting a package or requesting a meeting never creates a charge, so there is nothing to cancel or refund at that stage.

2. Recurring services (Meds & More and NexSteps SignAge)

• Recurring services renew each month until cancelled.
• To cancel, give 30 days’ written notice before the next renewal, sent to hello@nexsteps.us.
• There is no separate cancellation fee.
• Before your service ends, we will tell you what final charges apply.
• Any exception to these terms will be stated in your written agreement.

[Legal review: confirm how notice before renewal is applied to final billing, and the automatic-renewal law requirements before online recurring billing is enabled]

3. Deposits and project-based services

For websites, branding, software, publishing packages, printing and other project work:

• Any deposit amount and the payment milestones are stated in your proposal.
• If NexSteps cancels before work begins, we refund your deposit.
• After work begins, if the agreement ends, NexSteps keeps only the amounts earned for work performed and costs properly chargeable under your agreement and applicable law, and refunds any balance.

[Legal review: confirm how a deposit is handled if the client cancels before work begins, and how custom printed items are treated once production starts]

4. SignAge hardware returns

• To return SignAge hardware, request return authorization within 30 days of delivery by emailing hello@nexsteps.us.
• Returned hardware should generally be unused and in its original packaging.
• We will tell you before you ship whether you or NexSteps pays return shipping and how much it is.
• After we receive and inspect the hardware, we refund the approved amount to your original payment method.
• If hardware is defective or we sent the wrong item, your rights under applicable law are not affected by these conditions.

[Owner review: SignAge hardware is not yet sold online; confirm the return address, who pays return shipping, and the refund timeline before hardware sales begin]

5. eBooks

NexSteps eBooks are not yet on sale. Delivery and refund terms for each eBook will be shown before checkout, and eBooks are licensed for personal use as described in our Terms of Service. [Owner review: set the eBook refund terms before digital sales are enabled]

6. Books Marketplace

NexSteps does not take payment for marketplace books. Any refund or return is arranged directly between the buyer and the seller.

7. Billing errors

If you think you were billed incorrectly, please tell us within 30 days of the charge at hello@nexsteps.us. We will investigate promptly and correct any error we find. This does not limit any rights you have under applicable law or with your bank, card issuer or payment provider.

8. How to cancel or ask a question

NexSteps, LLC
7444 Long Ave, Skokie, IL 60077
Email: hello@nexsteps.us
Phone: 701-786-NEXT (701-786-6398)

See also our Terms of Service and Privacy Policy.