Package 1
Scheduling + SEO
$999/month
For practices that want dependable scheduling support and a stronger local search presence.
- Virtual Scheduling Clinic Assistant
- Website SEO
Service hours and content quantities agreed in writing.
Let's TalkMeds & More by NexSteps
Scheduling support and practice marketing, handled by people.
Less admin. More time for patients.
NexSteps gives independent medical and dental practices a human-led Virtual Scheduling Clinic Assistant for routine administrative calls, scheduling and rescheduling, and message-taking and routing, together with website SEO and, in higher packages, social media marketing and video and website growth. Service hours and deliverables are agreed in writing with each practice.
At a glance
- What you get
- Help with routine front-desk calls, scheduling and messages, plus marketing that makes your practice easier to find.
- Who does the work
- A trained NexSteps team member. Clinical questions and anything urgent stay with your practice.
- How it runs
- Service hours, call coverage and deliverables are agreed in writing with your practice.
- What it costs
- $999, $1,199 or $1,499 per month, depending on the package.
- How to start
- A free, no-obligation conversation, then a written scope before any work begins.
Clinical front-desk workflow
From first call to follow-up.
The routine path every patient request takes, handled to your practice’s written rules.
- 01
Patient inquiry
Calls and messages answered and logged.
- 02
Appointment scheduling
Booked or rescheduled to your rules.
- 03
Front-desk coordination
Handoffs routed to the right person.
- 04
Patient communication
Confirmations and reminders sent.
- 05
Follow-up
Open items closed and reported.
Administrative support only. Clinical questions always go to your clinical team.
Compare the cost
What does routine phone and scheduling work really cost your practice?
Before adding payroll for routine calls and scheduling, compare the cost of a managed monthly service with service hours agreed in writing.
$20 per hour×40 hours a week×52 weeks÷12 months≈$3,467 a month
That is the wage cost of one full-time employee at $20 an hour, before payroll taxes and benefits. It is an illustrative wage comparison, not a guaranteed saving or a like-for-like employee replacement. Meds & More starts at $999 a month for the service hours agreed in writing.
Compare Packages| Scenario | Estimated monthly cost |
|---|---|
| One full-time employee | $3,467 |
| Two full-time employees | $6,933 |
| Three full-time employees | $10,400 |
| Meds & More packages $999 · $1,199 · $1,499 per month | from $999 |
How we calculated this: $20 per hour × 40 hours per week × 52 weeks ÷ 12 months, rounded to the nearest dollar. Wages only: payroll taxes, benefits and other employment costs are not included. This is an illustration, not a promise. Meds & More provides the service hours agreed in writing with your practice; it is not a like-for-like replacement for a full-time employee, and any saving depends on the agreed scope.
Monthly packages
Choose the package that fits your practice.
Every package includes the Virtual Scheduling Clinic Assistant and website SEO. Service hours, content quantities and the full scope are agreed in writing with your practice before anything starts.
Package 2
Scheduling + SEO + Social
$1,199/month
Adds social media marketing to keep your practice visible between visits.
- Virtual Scheduling Clinic Assistant
- Website SEO
- Social Media Marketing
Service hours and content quantities agreed in writing.
Let's TalkPackage 3 · Premium
Premium Scheduling + SEO + Social + Video & Website Growth
$1,499/month
Our most complete package for practices ready to grow their online presence.
- Premium Virtual Scheduling Clinic Assistant
- Website SEO
- Social Media Marketing
- Video & Website Growth
Premium scheduling scope, service hours and content quantities agreed in writing.
Let's TalkNot included in any package: clinical advice, emergency handling, triage or clinical decisions; 24/7 coverage or unlimited calls; EHR integration; medical billing. No package guarantees rankings, patient volume or revenue.
AI calling: AI-assisted calling is not part of these packages. It may be considered as a future addition.
Written agreement: requesting a meeting is free and creates no obligation. Nothing starts, and nothing is charged, until you approve a written agreement.
See it in practice
Three packages. Three everyday stories.
Short, illustrative examples of how each package helps an independent practice. Screens use fictional demonstration data.
Package 1 · $999/month
Virtual Scheduling Clinic Assistant
A trained NexSteps assistant handles agreed routine calls, schedules and reschedules by your practice’s rules, and routes messages, so your team has more time for patient care.
Website SEO in every package · Package 2 adds social media · $1,199/month
Practice Growth
We improve your website SEO, local search presence and Google Business Profile so prospective patients can find your practice and send an inquiry, which your front desk then handles. Results vary; no rankings are guaranteed.
Package 3 · Premium · $1,499/month
Video, Website & Digital Growth
We help improve your practice website, create video content you approve and keep a consistent social presence, with clear ways for patients to get in touch.
Illustrative examples with fictional data. Not connected to any electronic health record system. Service hours and deliverables are agreed in writing with each practice.
Included in every package · Virtual Scheduling Clinic Assistant
A trained assistant for your routine front-desk work.
A NexSteps team member supports your front desk remotely during the service hours agreed with your practice, following your scheduling rules and the scripts and handoff rules we agree with you in writing.
What the assistant handles
- Routine administrative calls, such as office hours, directions and general practice information you approve
- Appointment scheduling and rescheduling, following your practice’s rules
- Message-taking and routing to the right person on your team
What the assistant does not do
- Give clinical or medical advice
- Handle emergencies or triage callers
- Make clinical decisions of any kind
These always stay with your practice and its clinical team.
How it works
- 01
Review how your practice handles calls and scheduling today.
- 02
Agree in writing the service hours, scripts, scheduling rules and handoff rules.
- 03
Prepare and test the process with your team before service starts.
- 04
Operate and review regularly with you, and adjust the process as needed.
What it can help with
- Less routine phone work for your team
- More consistent handling of scheduling requests
- Messages reaching the right person
- More staff time for patients
Service hours and call coverage are agreed in writing with each practice. We do not offer 24/7 coverage, unlimited calls or EHR integration, and we do not promise specific savings.
Let's Talk About Scheduling SupportAppointment scheduling, step by step
How a booking gets made.
The routine booking steps, carried out according to the scheduling rules your practice sets in writing.
Illustrative EHR-style interface with sample data. It is not a screenshot of, or affiliated with, any EHR vendor, and contains no patient information.
Demo PatientSample record · no real data
New requestAppointment type
- New patient visit40 min
- Follow-up visit20 min
- Annual check-up30 min
- Dental cleaning45 min
Available slots · Tuesday
- 8:30
- 9:00
- 9:40
- 10:20
- 11:00
- 1:30
- 2:10
- 3:00
Provider
- Provider AFamily medicine · Room 2
- Provider BFamily medicine · Room 4
- Provider CUnavailable at 9:40
Follow-up visit bookedTuesday 9:40 · Provider A · 20 min
- Confirmation message queued
- Reminder scheduled for the day before
- Front desk notified
- 01Review website, local search and Business Profile
- 02Prioritize the fixes that matter most
- 03Improve SEO, listings, content and contact paths
- 04Report visibility and inquiry indicators
Illustration with placeholder content. No rankings, traffic or results are shown or promised.
Healthcare SEO · practice growth
Make it easier for patients to find and contact you.
NexSteps reviews your practice’s online presence, prioritizes the improvements that matter, carries out the marketing work you approve and reports on the indicators that are available to you.
Website SEO · every package
- Medical and dental local SEO
- Google Business Profile optimization
- Website content and contact-path improvements
- Reporting on visibility and inquiry indicators
Social Media Marketing · Packages 2 and 3
- Practice social media content and posting, approved by you
Video & Website Growth · Package 3
- Practice video content and ongoing website growth work, approved by you
Content quantities are agreed in writing with each practice. We do not guarantee rankings, new patients or revenue.
Let's Talk About Practice GrowthUseful before you buy anything
Practical ideas for a more efficient, more visible practice.
01The hidden cost of missed callsHow to see where calls slip through, without guesswork.
Start by looking at your own data rather than industry averages.
- Pull two weeks of call logs from your phone system and note missed and abandoned calls by hour and weekday.
- Compare the busiest gaps with your front-desk schedule, lunch breaks and opening and closing times.
- Check how quickly missed callers are called back, and who is responsible for doing it.
- Listen to your own voicemail greeting and after-hours message as a new patient would.
A simple, consistent follow-up routine for missed calls often matters more than any single tool.
02What should your front desk hand off first?Separate rules-based tasks from the ones that need judgment.
Good first candidates for a scheduling assistant are frequent, predictable and low-risk:
- Appointment reminders and confirmations
- Answers to common questions such as hours, directions, parking and accepted documents
- Routine appointment requests that follow clear rules
- Follow-up messages after a missed call
Keep people in charge of anything clinical, urgent, emotional, billing-related or unusual. Write down the handoff rule for each task before you hand it off.
03Why local search matters for medical and dental practicesMost new patients look for a nearby practice online first.
Local search results depend on relevance, distance and how well-known a practice is. You control more of this than you might think:
- Keep your name, address, phone number and hours identical on your website, Google Business Profile and directory listings.
- Choose accurate business categories and list the services you actually offer.
- Give each main service a clear page on your website that explains who it is for.
- Make the way to contact or request an appointment obvious on every page.
04Five ways to make your practice website easier to contactSmall changes that remove friction for patients.
- Visible contact details: phone number and address at the top of every page, with tap-to-call on phones.
- Clear services: say plainly what you treat and who you see.
- Mobile usability: readable text, large buttons and fast loading on a phone.
- Accessible options: offer more than one way to reach you, and make forms usable with a keyboard and screen reader.
- Straightforward inquiries: a short appointment-request form that asks only for what you need to reply.
General business guidance only, not medical, legal or compliance advice.
How we deliver
Not just another tool. A managed service.
NexSteps agrees the scope with your practice in writing, provides the agreed scheduling support and marketing work, and reviews results with you. We focus on practical outcomes, not on handing you another tool to manage.
- 01
Discover
Understand the practice’s needs.
- 02
Agree
Agree the package, service hours, content quantities and handoff rules in writing.
- 03
Prepare
Set up scripts, scheduling rules and the access you approve.
- 04
Test
Check the process and handoffs with your team.
- 05
Operate
Provide the agreed scheduling support and marketing work.
- 06
Report
Share activity, results and improvement opportunities.
Today: a trained NexSteps team member provides the agreed scheduling support, and our marketing team carries out the SEO, social media and video work in your package.
Possible future additions: AI-assisted calling, a unified NexSteps practice dashboard and screen content through Daily SignAge. These are not part of the current packages.
Let's Talk
Let's make your practice run more smoothly.
Tell us about your practice and which package interests you. We'll arrange an introductory conversation to explore whether NexSteps is a good fit.
- We read your request and reply by email, usually within one to two business days.
- We suggest a time for a phone or video call based on your preferences.
- Nothing is booked until we confirm the meeting with you.
- No obligation. Nothing starts, and nothing is charged, until you approve a written agreement.
Straight answers
Questions practices ask us
Is the scheduling assistant a person or AI?
A person. The Virtual Scheduling Clinic Assistant is a trained NexSteps team member who works remotely during the service hours agreed with your practice. AI-assisted calling is not part of these packages. It may be considered as a future addition, and we would discuss it with you before anything changes.
Will the assistant give medical advice or handle emergencies?
No. The assistant handles routine administrative calls, scheduling and rescheduling, and message-taking and routing only. Clinical advice, emergency handling, triage and clinical decisions always stay with your practice and its clinical team.
What hours does the assistant cover?
Service hours are agreed in writing with each practice before service starts. We do not offer 24/7 coverage or unlimited calls.
Does it connect to our EHR or practice management system?
EHR integration is not included in these packages. We review how your practice schedules today and agree in writing the process and access the assistant will use.
How much SEO, social media and video work is included?
Content quantities are agreed in writing with each practice, based on your goals. We do not publish fixed quantities.
What do the packages cost?
Package 1 (Scheduling + SEO) is $999 per month, Package 2 (Scheduling + SEO + Social) is $1,199 per month and Package 3 (Premium Scheduling + SEO + Social + Video & Website Growth) is $1,499 per month. Service hours, content quantities and the full scope are confirmed in a written agreement before anything starts.
Is this HIPAA compliant?
We do not make blanket compliance claims. Before any service handles patient information, we review the tools involved, the agreements they require (such as business associate agreements) and your practice’s obligations with you, and nothing goes live until that review is complete.
Do you guarantee more patients or higher rankings?
No. Nobody can honestly guarantee rankings, patient volume or revenue. We improve the things you control, such as your listings, website and contact paths, and report on the indicators available to you.
Do you offer medical billing?
No. Meds & More focuses on scheduling support and practice marketing. We do not offer billing, claims processing or revenue cycle management.
Ready to spend less time on routine calls?
Request an introductory meeting. There is no obligation.
Let's Talk